We are Hadassah Interiors (Pty) Ltd. Registration number: 2015/3241/49. Our address is 10 Kariga Street, Belville Stikland 7530, Cape Town, South Africa.

Who are we, and how can we contact each other?

"We," "us," and "Hadassah Interiors (PTY) Ltd" refer to any of our business entities (e.g., factory, showroom, offices, and website).

Monday - Thursday: 08:00 - 16:30
Friday: 08:00 - 15:00
Saturday, Sunday and public holidays: Closed (We will open by appointment only)

General:

These terms and conditions apply when you purchase goods from one of our showrooms or our website. Read these Terms (per product) and the Terms and Conditions that apply to any other interaction with Hadassah Interiors (Pty) Ltd, e.g., delivery and returns. Those terms and conditions are incorporated into these terms by reference.

Acceptance:

When you buy goods from us, you agree to and accept all our terms and conditions. You also agree that Hadassah Interiors (PTY) Ltd may send you invoices and other communications regarding your sales order electronically.

Purchasing and ordering furniture:

Leather & Material Furniture:

Every leather product is unique and might have markings and small cracks, which form part of its characteristics. These natural characteristics are not regarded as defects. All the distinctive, original markings stand out. This is the living proof of the leather’s absolute natural origins.

Marks, tick bites, healed scars, scratches, stretch marks and scuff marks are characteristic of natural leathers and are not defects. Prominent brand marks may also be visible and not considered defects, although we place these in “hidden” sections of the furniture items where possible. Colour variations may occur due to the multiple hides required to make up the product, up to a 10% variation.

For leather and fabric, dye lots may vary from batch to batch, although they should not be significantly different from the samples you see in the showroom.

Every skin we use for our leather products has a unique, natural, authentic character, so our colour samples provide an approximation rather than an absolute reflection of the leather. There will be variations in colour and texture, up to a 5% variation.

Pilling is not a fabric defect or fault and is not covered under guarantee. It can be compared to the shedding experienced when purchasing a new carpet. Think about how carpet behaves when newly installed, as new loose fibres constantly come to the surface over the first few months of use. This is entirely normal and will reduce once the excess fibres are gone. Vacuuming weekly will significantly reduce the fibres and reduce pilling.

Cracking may occur in solid wood pieces, although it should not be excessive enough to render the product unusable.

We can courier our leather and materials samples at a fee of R195.

Payments:

We accept payment by EFT or cash and credit card.
No deliveries/collections will occur before payment for merchandise is made in full and cleared by our bank.
Items will remain the property of Hadassah Interiors (PTY) Ltd until full payment has been received.

Deliveries & Storage Fees:

Delivery fees may change anytime until you have confirmed your sales order by payment. Additional delivery charges (which will vary, depending on your delivery address) may apply to outlying areas or for additional hoisting services. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid before delivery.

Once full payment has been received, a mutually suitable delivery date will be arranged between Hadassah Interiors (PTY) Ltd and the client.
In the unlikely event that Hadassah Interiors (PTY) Ltd cannot meet the confirmed delivery date, the client will be informed to make suitable alternative arrangements.
Deliveries will only be made where the merchandise can fit in lifts, staircases or fits through doors.
It is the client’s responsibility to make sure that the furniture ordered can fit into their door, up the flight of stairs, or in the lift leading to the space the furniture goods are meant for. We recommend that clients take measurements of their space and compare them to the actual furniture measurements before placing an order. No refunds will be provided for furniture that cannot fit if the client neglects to take these measurements.
Deliveries will take place on working days during office hours. Please see our office hours here (https://www.hadassahinteriors.co.za/contact-us/).
The delivery crew will not be responsible for moving existing furniture to place new furniture. Please ensure that the specific room is empty and that space has been created to place the new merchandise.
Hadassah Interiors (PTY) Ltd will store furniture for up to 4 weeks at the factory at no charge after the date of completion and payment is received. If items are not collected within this time frame, the goods will be transported to a storage unit, and the client will be billed for the delivery and storage fees.
For collections, clients are responsible for any extra protective material needed for furniture items on the trailer, vehicle, etc.
Collection of furniture is at own risk.

Inspecting the goods:

You must inspect the goods when they are delivered to you.
While every effort is made to ensure that the product you buy, including timber, fabric, and leather products, corresponds as closely as possible to the sample shown in our stores or on our website, slight differences may occur. We regret that no responsibility can be accepted for variations that add to the unique characteristics of the products.
If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery note, which will prove that the goods have been delivered in a good, undamaged condition.
If the goods are damaged in any way, you must:

On the delivery note, note the reason for rejecting the goods and the nature of the damage. We will receive this information when the truck returns to the warehouse, so please expect a call from our Customer Care Support Team to discuss the next steps.
We recommend you take pictures and videos and send them on WhatsApp to 073 553 7970. Include a copy of the notes you made on the delivery note.
Do not accept delivery of the goods.

If you do not note the reason for rejecting the goods and the nature of the damage on the delivery note and you keep the goods, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.

If our delivery crew damages your property, please send photos and details on WhatsApp to 073 553 7970 for an assessment. Please expect a call from our Customer Care Support Team to discuss the way forward.

Courier:

We sometimes use courier services to deliver goods to our clients. By shopping with us, you agree that we may share your personal information with our couriers so they can deliver your goods.

Samples of our leather and materials can be couriered at a fee of R195.

Cancellation of orders:

A 5% handling fee will apply if a client cancels an order if manufacturing has not commenced.
A 20% handling fee will apply if manufacturing has already commenced.
No cash refunds will be given; only in-store credit will be provided.

Returns and repairs:

If an item is damaged or defects are detected, complaints should be reported within seven days from the date of delivery/collection of goods to Hadassah Interiors (PTY) Ltd. Where possible, any defects will be repaired. Where necessary, items with a manufacturing defect that cannot be repaired will be replaced. This decision will be at Hadassah Interiors’ (PTY) Ltd's discretion. Please note that not all natural scratches and marks on leather, as well as not all knots and small cracks in wood, can be classified as defective. Our items are manufactured with these imperfections still visible.
Returns that do not exhibit any visible defects will only be granted within seven days of delivery. No returns are permitted on custom-made items.
No cash refunds will be given; only in-store credit is provided.
Sale items cannot be returned or repaired.

Custom Orders:

You will be provided with a quotation for all custom orders. It is your responsibility to verify the accuracy of all information in the quotation before Hadassah Interiors (PTY) Ltd commences manufacturing.

For custom orders, the payment is required in full. You may not cancel an order for custom orders before delivery unless Hadassah Interiors (PTY) Ltd allows this at their discretion. In the case that the custom order is cancelled, you will forfeit the amount already paid for the custom order.

The lead time for custom orders depends on the product, its availability, and the performance of Hadassah Interiors (PTY) Ltd suppliers. The anticipated lead time will be stated in the quotation. We will inform you of any delays.

After-sales Service and Guarantee

Leather has natural markings and colour variations (up to 10%), while wood has knots, small cracks and colour variations. Our items are manufactured with these imperfections still visible.
Although we are confident that if cared for properly, our furniture will last many years, we cannot provide a lifetime guarantee. Any piece of furniture will show wear and tear, especially under direct / UV glare from sunlight.
We enjoy a policy of open communication with clients. Clients are urged to discuss any problems that may arise immediately.

Should a problem occur within the first few weeks or months after purchase, it will likely be repaired or resolved with minimal fuss. However, after more extended periods, we are obliged to ask the necessary standard questions and might charge an amount proportional to the extent of the required repair.

We do all repairs on an ex-factory basis. In other words, should you decide to take your furniture to Timbuktu, we can unfortunately not cover the transportation costs.

Leather Furniture:

Never expose your upholstered leather couch or chair to direct sunlight or UV glare. This will cause the leather to fade faster. The South African sun is very harsh, and even the UV glare will fade the leather. All leather is dyed and will fade with the sun and the glare.
Leather furniture should be treated regularly with our leather food, which is available at our showroom. We recommend treating your furniture once or twice a year. If you live in an area with extreme weather conditions, we advise more regular treatments (every four to six months).
It is important to be aware that all types of leather inevitably fade over time, and fading is not an indication of poor-quality material. Therefore, we cannot be held responsible for the natural fading of the leather used to manufacture our furniture.
Any liquid spills on furniture must be wiped off immediately with a wet cloth. Be cautious when eating chocolate or cheese on leather as they melt, and the oils pull into the leather and leave marks.

Fabric upholstered furniture:

We offer a fibreguard material solution for our clients. Fireguard materials are more expensive than regular fabric materials but are cleanable.
Do not expose upholstered furniture to direct sunlight, which will cause the fabric to fade faster.
Spills can be wiped off or even washed off using a standard household fabric cleaner, but this is not guaranteed.
Fiber protection is recommended for high-traffic areas to improve stain resistance. Please request this from us, and we will arrange it.
Therefore, cushions with loose stuffing should be puffed up regularly to disperse the stuffing evenly and ensure soft and comfortable seating. Should the Stuffing not puff up sufficiently, kindly contact us for assistance.

Wood on furniture:

You can treat our Blackwood and oakwood furniture with Wood Doc furniture wax, which can be purchased at any hardware store. We recommend you use the yellow bottle with the red cap. Sanding the wood lightly down with very fine (2000 grain) water sanding paper is optional.
Please note that Mr Min is not recommended for use on either Blackwood or Oakwood. Instead, use a weak Sunlight liquid solution.

Force Majeure:

The Provider shall not be liable to the Customer for any breach, hindrance or delay in the performance of a Contract attributable to any cause beyond the Provider’s reasonable control, including without limitation any natural disaster and unavoidable incident, actions of third parties (including without limitation hackers, suppliers, governments, quasi-governmental, supra-national or local authorities), insurrection, riot, civil commotion, war, hostilities, warlike operations, national emergencies, terrorism, piracy, arrests, restraints or detainments of any competent authority, strikes or combinations or lock-out of workmen, epidemic, fire, explosion, storm, flood, drought, weather conditions, earthquake, natural disaster, accident, mechanical breakdown, third party software, failure or problems with public utility supplies (including electrical, telecoms or Internet failure), shortage of or inability to obtain supplies, materials, equipment or transportation ("Event of Force Majeure"), regardless of whether the circumstances in question could have been foreseen.

Either party may terminate a Contract by written notice if the Event of Force Majeure lasts for two Business Days or more. In such event, neither party shall be liable to the other by reason of such termination (other than for the refund of a Product already paid for by the Customer and not delivered).

Amendments to these Terms and Conditions:

Hadassah Interiors (PTY) Ltd may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and ensure you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on or in any other way use the site.

General:

Unless any applicable law prescribes otherwise, any agreement made with Hadassah Interiors (Pty) Ltd to buy a product or a connected service shall be governed by the laws applicable to South Africa.

Data Protection Policy:

Please see our Privacy Policy and Cookie Notice, which forms part of these Terms and Conditions.

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Terms and Conditions

General:

Acceptance:

Purchasing and ordering furniture:

Payments:

Deliveries & Storage Fees:

Inspecting the goods:

Courier:

Cancellation of orders:

Returns and repairs:

Custom Orders:

After-sales Service and Guarantee

Leather Furniture:

Fabric upholstered furniture:

Wood on furniture:

Force Majeure:

Amendments to these Terms and Conditions:

General:

Data Protection Policy:

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