We are Hadassah Interiors (Pty) Ltd. Registration number: 2015/3241/49.

Our address is 10 Kariga Street, Belville Stikland 7530, Cape Town, South Africa.

Who are we, and how do you contact us?
“We”, “us”, and “Hadassah Interiors” refer to any of our business entities (i.e. factory, showroom, offices and website).

Contact us at our offices during trading hours at 073 553 7970.
Monday – Thursday: 08:00 – 16:30
Friday: 08:00 – 15:00
Saturday, Sunday and public holidays: Open by appointment only

General:

These are the terms and conditions that apply when you purchase goods from one of our showrooms or our website. Read these Terms (per product) together with the Terms and Conditions that apply to any other interaction with Hadassah Interiors, e.g., relating to delivery and returns. Those terms and conditions are incorporated into these terms by reference.

Acceptance:

When you buy goods from us, you agree to and accept all our terms and conditions. You also agree that Hadassah Interiors may send invoices and other communications regarding your sales order/s to you electronically.

Purchasing and ordering furniture:

Leather & Material Furniture:

Every leather product is unique and might have markings and small cracks, which form part of its characteristics. These natural characteristics are not regarded as defects. All the distinctive, original markings stand out. This is the living proof of the leather’s absolute natural origins.

Marks, tick bites, healed scars, scratches, stretch marks and scuff marks are characteristic of natural leathers and are not defects. Prominent brand marks may also be visible and are not considered defects, although we do place these in “hidden” sections of the furniture items where possible. Colour variations may occur due to the multiple hides required to make up the product, up to a 10%
variation.

Dye lots may vary from batch to batch, both for leather and fabric, although it should not be significantly different to the samples you see in the showroom.

The natural, authentic character of every skin that we use for our leather products is unique. Therefore our colour samples provide an approximation rather than an absolute reflection of the leather. There will be variations in colour and texture, up to a 5% variation.

Pilling is not a fabric defect or fault and is not covered under guarantee. It can be compared to the shedding experienced when purchasing a new carpet. Think about the way carpet behaves when newly installed, as there are constantly new loose fibers coming to the surface over the first few months of use. This is completely normal and will reduce once the excess fibres are gone. Vacuuming weekly will significantly reduce the fibres and reduce pilling.

Cracking may occur in solid wood pieces, although it should not be excessive enough as to render the product un-useable.

Payments:

We accept payment by EFT or Cash and credit card payments.
No deliveries/collections will take place before payment for merchandise is made in full and cleared by our bank. Items will remain the property of Hadassah Interiors until full payment has been received.

Deliveries & Storage Fees:

Delivery fees may change at any time until you have confirmed your sales order by payment. Additional delivery charges (which will vary, depending on your delivery address) may apply to outlying areas or for additional hoisting services. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid before delivery.

Once full payment has been received, a mutually suitable delivery date will be arranged between Hadassah Interiors
and the client.
In the unlikely event of Hadassah Interiors not being able to meet the delivery date as confirmed, the client will be
informed to make suitable alternative arrangements.
Deliveries will only be made where the merchandise can fit in lifts, staircases or fits through doors.
It is the client’s responsibility to make sure that the furniture ordered can fit into their door, up the flight of stairs or in the lift leading to the space the furniture goods are meant for. We recommend that clients take measurements of their space and compare it to the actual furniture measurements before placing an order. No refunds will be provided for furniture that cannot fit, should the client neglect to take these measurements.
Deliveries will take place on working days during office hours. Please see our office hours here.
The delivery crew will not be responsible for moving existing furniture in order to place new furniture items. Please
ensure that the specific room is empty and space has been created to place the new merchandise.
Hadassah Interiors will store furniture for up to 4 weeks at the factory at no charge after the date of completion and payment received. If items are not collected in this time frame, the goods will be transported to a storage unit and the client will be billed for the delivery and storage fees of the goods.
For collections, clients are responsible for any extra protection material needed for furniture items on the trailer, vehicle etc.
Collection of furniture is at own risk

Inspecting the goods:

You must inspect the goods when they are delivered to you.
While every effort is made to ensure that the product you buy, including timber, fabric and leather products, corresponds as closely as possible to the sample shown in our stores or on our website, slight differences may occur. We regret that no responsibility can be accepted for variations which add to the unique characteristics of the products.
If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery note, which will be proof that the goods have been delivered in a good, undamaged condition.
If the goods are damaged in any way, you must:
- Note the reason for rejecting the goods and the nature of the damage on the delivery note. This will be communicated to us when the truck returns to the warehouse, so please expect a call from our
  Customer Care Support Team to discuss the way forward.
- We recommend you take pictures and videos and send them on WhatsApp to 073 553 7970. Include
  a copy of the notes you made on the delivery note.
- Do not accept delivery of the goods.
If you do not note the reason for rejecting the goods and the nature of the damage on the delivery note and you keep the goods, we are entitled to regard the goods as if they were in good condition and not damaged when delivered to you.
If our delivery crew damages your property, please send photos and details on WhatsApp to 073 553 7970 for
an assessment. Please expect a call from our Customer Care Support Team to discuss the way forward.

Courier:

We sometimes make use of courier services to deliver goods to our clients. By shopping with us, you agree that we may share your personal information with our couriers so they can deliver your goods to you.

Cancellation of orders:

A 5% handling fee will apply if a client cancels an order if manufacturing has not commenced.
A 20% handling fee will apply if manufacturing has already commenced.
No cash refunds will be given; only in-store credit will be provided

Returns and repairs:

In the event that an item is damaged or defects are detected, complaints should be reported within 7 days from the date of delivery/collection of goods to Hadassah Interiors. Where possible, any defects will be repaired. Where necessary, items with a manufacturing defect that cannot be repaired will be replaced. This decision will be at Hadassah Interiors’ discretion. Please note that not all natural scratches and marks on leather, as well as not all knots and small cracks in wood, can be classified as defective. Our items are manufactured with these imperfections still visible.
Returns that do not exhibit any visible defects will only be granted within 7days of delivery. No returns are permitted on custom-made items.
No cash refunds will be given; only in-store credit is provided.
Sale items cannot be returned or repaired.

Custom Orders:

You will be provided with a quotation for all custom orders. It is your responsibility to verify the correctness of all information on the quotation before Hadassah Interiors commences manufacturing.

For custom orders, the payment is required in full. You may not cancel an order for custom orders prior to delivery unless Hadassah Interiors allows this at their discretion. In the case that the custom order is cancelled, you will forfeit the amount already paid for the custom order.

Lead time for custom orders depends on the product, its availability and the performance of Hadassah Interiors suppliers. The anticipated lead time will be stated in the quotation. We will inform you of any delays.

Courier:

After-sales Service and Guarantee

We offer a high-quality service as a guarantee.
Please note that leather has natural markings and colour variations (up to 10%), while wood has knots, small cracks and colour variations. Our items are manufactured with these imperfections still visible.
Although we are confident that if cared for properly, our furniture will last for many years, we cannot provide a lifetime guarantee. Any furniture piece will show signs of wear and tear, especially under direct / UV glare from sunlight conditions.
We enjoy a policy of open communication with clients. Clients are urged to immediately discuss any problems which may arise. Should a problem occur within the first few weeks or months after purchase, it is very likely that it will be repaired
or resolved with minimal fuss. However, after longer periods, we are obliged to ask the necessary standard questions and might charge an amount commensurate to the extent of the required repair.
We do all repairs on an ex-factory basis. In other words, should you decide to take your furniture to Timbuktu, we can unfortunately not cover the transportation costs.

Leather Furniture:

Never expose your upholstered leather couch or chair to direct sunlight or UV glare. This will cause the leather to fade faster. The South African sun is very harsh and even the UV glare will fade the leather. All leather is dyed and will be faded with the sun and the glare.
Regular treating of leather furniture with our leather food is advisable. The product is available at our showroom. We advise that you treat your furniture once or twice a year. Should you live in an area with extreme weather conditions, we advise more regular treatments (every four to six months).
It is important to be aware that all types of leather inevitably fade over time, and fading is not an indication of material of a poor quality. We can therefore not be held responsible for the natural fading of the leather used for the manufacturing of
our furniture.
Any liquid spills on furniture must be wiped off immediately with a wet cloth. Be cautious when eating chocolate or cheese on leather as they melt, and the oils pull into the leather and leaves marks.

Fabric upholstered furniture:

We offer a fibreguard material solution for our clients. Fireguard is more expensive than regular fabric material, but it is cleanable.
Do not put expose upholstered furniture to direct sunlight, as this will cause the fabric to fade faster.
Spills can be wiped off or even washed off using a standard household fabric cleaner. This is not guaranteed.
A fibre protection is recommended for high traffic areas in order to improve stain resistance. Please request this from us and we will be able to arrange.
Cushions with loose stuffing and therefore, should be puffed up regularly to disperse the stuffing evenly and to ensure soft and comfortable seating. Should the Stuffing not puff up sufficiently for any reason, kindly contact us for assistance.

Wood on furniture:

You can treat our Blackwood and Oakwood furniture with Wood Doc furniture wax, which can be purchased at any hardware store. We recommend you use the yellow bottle with the red cap. It is optional to sand the wood lightly down with a very fine (2000-grain) water sanding paper.
Please note Mr. Min is not recommended to use on either Blackwood or Oakwood. Rather use a weak Sunlight liquid solution.

Amendments to these Terms and Conditions:

Hadassah Interiors may, in its sole discretion, change any of these Terms and Conditions at any time. It is your responsibility to regularly check these Terms and Conditions and make sure that you are satisfied with the changes. Should you not be satisfied, you must not place any further orders on, or in any other way use, the site.

General:

Unless any applicable law prescribes otherwise, any agreement made with Hadassah Interiors to buy a product or a connected service, shall be governed by the laws applicable to South Africa.

Data Protection Policy: Please see our Privacy Policy, which forms part of these Terms and Conditions.

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Terms and Conditions

General:

Acceptance:

Purchasing and ordering furniture:

Payments:

Deliveries & Storage Fees:

Inspecting the goods:

Courier:

Cancellation of orders:

Returns and repairs:

Custom Orders:

Courier:

After-sales Service and Guarantee

Leather Furniture:

Fabric upholstered furniture:

Wood on furniture:

Amendments to these Terms and Conditions:

General:

FURTHER INFO

ABOUT US

CUSTOMER CARE

ORDER INFO